Terms & Conditions

Bestbuys Terms & Conditions

Local Contactless Delivery for Online Orders:

We aim to fulfil most orders within 7 days. However, some deliveries may take up to 14 days during busier times. Please bear with us, whilst we try get your order to you as soon as possible.

Deliveries will be made with our own van and delivery team. A telephone number is required to arrange delivery and to let you know when we arrive at your address.

We are taking steps to follow government guidelines to make sure our staff and customers remain safe whilst we carry out local deliveries. This includes observing social distancing measures and keeping at least 2 metres apart.

By following these guidelines, we will only able to deliver to your kerbside / driveway. Our driver will not leave your order unattended and will check and confirm with you that your order is correct before taking a photo proof of delivery to avoid any unnecessary contact.

Some items may require home self-assembly. Your order, may be large and bulky, please make sure that you are able to move the items safely yourself, as our drivers are observing social distancing measures and are not permitted to enter your home or garden.

Please note, heavier items and fragile items (e.g. glass top tables) may require two people to lift them safely. After the items have been delivered, the customer is responsible for any damage caused by neglect or unsafe handling.

If you have any enquiries, please contact us:

If you would like to speak to one of our Bestbuys representatives regarding any of our products please telephone the store on 01933 272699 during opening hours.

Our store opening times are: Mon-Sat: 9:30am – 6pm Sunday & Bank Holidays: 10am – 4pm.

Our Store Address is: Bestbuys, Nene Court, The Embankment, Wellingborough, Northants, NN8 1LD.

Our email address is: info@best-buys.co.uk

Unfortunately, our shop staff will not be able to be assist with all internet order enquiries. Any internet order correspondence should be sent initially via email to info@best-buys.co.uk

Bestbuys prides itself on an excellent customer service and aims to answer all enquiries promptly. In some cases we may not be able to provide an answer the same day, but will endeavour to do so as soon as possible.

Stock Availability

Whilst every effort is made to keep information regarding stock availability on the website up to date, we cannot guarantee that stock will always be available. Please contact our store for current stock availability on specific items.

Price and Description

“Errors and Omissions Excepted” simply means that every care is taken to ensure that all information on this website is present and correct. However, there may still be errors on this website. If you find an error or omission, please let us know, and we will correct it as soon as possible after verification. We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and / or omissions are present.

Whilst every effort is made to ensure our prices are correct, if by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price. We will inform you of the correct price so that you can decide whether or not you wish proceed with the order at the corrected price.

It is advisable to check both specification and pricing before quoting, ordering or using information provided on this website. Product images are for illustrative purposes only.

Security

All our online transactions are processed securely through Barclaycard’s ePDQ system. Barclays handle the payment process ensuring high levels of security. We urge all customers to sign up to the Verified by Visa / Mastercard Secure Code authentication processes. This is an additional security check that benefits both the consumer and retailer from fraudulent transactions.

For more information on Barclays’ secure transactions please see the “Secure Transactions” page.

Telephone orders are processed through one of our in store Barclays Secure PDQ terminals. Once the telephone payment has been authorised your card details are destroyed.

Our website uses cookies which allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. To find out more please visit our “Privacy Policy & Cookies” page.

Confirmation of Online / Telephone Orders

When paying online you will be sent a confirmation email from Barclays confirming that payment has been completed. This is not confirmation from Bestbuys that the order has been accepted and processed. We will send our own email confirmation of order status and courier tracking number when despatch has been finalised.

When paying over the telephone, if you have provided an email address you will be sent a confirmation of order status and courier tracking number when despatch has been finalised.

Transaction / Order Refusal

Bestbuys reserve the right to refuse or cancel and refund any order placed for any reason. Refusal of orders may be caused by product unavailability, payment refusal by your card operator, product price or description being incorrect, customers supplying inaccurate information e.g. address, etc…. If any of these problems do arise Bestbuys will contact customers as soon as possible to explain the situation.

Online / Telephone orders will only be dispatched to confirmed addresses. Payments cannot be made online or by telephone for an item to collect in store, as this is deemed by the Card Payment Industry to be a fraudulent transaction. All online / telephone card transactions must be linked with a confirmed delivery address. Please note, telephone orders can only be delivered to the registered card billing address.

Packing and Delivery

1.1 Online / Telephone orders placed before 12 o’clock noon on a working day will be processed that day and will typically be delivered within 1-3 working days depending on the service requested and distance required to deliver your order. (A working day is any day other than weekends and bank or other public holidays).

1.2 The goods you order will be delivered to the specified delivery address you give when you place your order. If delivery cannot be made to your address for reasons under Bestbuys control, Bestbuys will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you via your original payment method i.e. debit / credit card, Paypal etc.

1.3 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of Bestbuys) then without prejudice to any other right or remedy available to Bestbuys may: 1.3.1 Store the goods until actual delivery and charge you for reasonable costs (including insurance) for storage; or 1.3.2 Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

1.4 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Bestbuys shall refund or re-credit you within 30 days for any sum that has been paid by you via your original payment method i.e. debit / credit card, Paypal etc. On exercising your right to cancel you shall be required to return the goods to Bestbuys. Should you fail to return the goods, Bestbuys reserves the right to deduct any direct costs incurred in retrieving the goods as a result of such failure.

1.5 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Bestbuys will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

1.6 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your order at the point of delivery then please sign for the parcel as ‘UNCHECKED’. Failure to do so may affect any warranty claims that you make thereafter.

1.7 Bestbuys and our Courier Partners will not be held liable for any delays in delivery of your order if 1.7.1 The consignment does not have a full address, postcode and telephone number 1.7.2 Any computer system is affected directly or indirectly by any virus 1.7.3 Force Majuere; anything outside the control of Bestbuys and our Courier Partners including (but not limited to) fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public road, riot, governmental act, act of god, terrorism, war, or from any industrial dispute whatsoever.

Order Tracking

Once Online / Telephone orders have been collected from Bestbuys by our Courier Partners, we have no control over the order and the couriers become responsible for the shipment. You will be sent an order tracking number in your confirmation email which can be used on the courier company’s tracking websites (Please see the links on the Delivery & Shipping Information Page). Bestbuys will not be able to provide any further information other than is listed on the tracking page. Customers may need to contact the Courier Partner directly for further information concerning shipment status.

Where a mobile telephone number has been provided, you may also receive tracking updates via SMS text messeges from the Courier Partner.

Your Right to Cancel or “The Cooling Off Period”

The online distance selling regulations give you the right to change your mind and cancel an order within fourteen (14) days of receiving your goods. If you do decide to cancel you must inform us by email to info@best-buys.co.uk and / or call the store on 01933 272699. We will acknowledge your request and may advise on the most appropriate return method.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Unwanted goods will be refunded in full except where multiple items have been ordered and not all of them are being returned.

You will be responsible for the return of the unwanted goods at your own risk and cost.

Unwanted goods should be returned within fourteen (14) days of you giving notification of intent to return. Goods should be returned in new condition and unused condition. Wrap the item securely in its original packaging (If any) with all warranty cards, licences, manuals and accessories. Please include your name, address and order number inside the parcel.

If you have been instructed by us to return unwanted goods, please use the following address:
Bestbuys, Nene Court, The Embankment, Wellingborough, Northamptonshire, NN8 1LD

If a refund is payable to you we will process the refund as soon as possible upon return of the goods, and, in any case within fourteen (14) days of receipt of the unwanted goods.

In store purchases can be returned to the shop within 14 days with proof of purchase, please see the Terms & Conditions displayed in store, or call us for further information.

No refunds will be given for tents which have been pitched. If a tent has been pitched it is deemed second hand and not in “new” condition. Please see the ‘Tent Returns’ section below for further details.

Return of Free Delivery Orders

If on occasion a part of your Online / Telephone order is returned unwanted and the remaining order value falls below the free delivery threshold, a fee may be deducted from the total refund amount to cover original shipping costs.

Return of Faulty Items

All Online / Telephone Orders must be checked on delivery. Bestbuys must be informed of any faults within 24hrs or as soon as possible after the fault arises by email to info@best-buys.co.uk or call the store on 01933 272699. Please provide a full description and / or photos of the fault and the order number when contacting us. We will then advise you on how the problem can be resolved or how to return the product.

Faulty goods should not be returned without prior authorisation. Bestbuys will advise you how to return the faulty item or part, or whether a collection will need to be arranged.

Faulty items purchased in store should be returned to the shop with proof of purchase, please see the Terms & Conditions displayed in store, or call us for further information.

Warranty Information

For warranty information on individual products please refer to the manufacturer’s guidelines or contact Bestbuys for specific information.

Commercial Use Warranty
Bestbuys prides itself on selling quality product, however most manufactures warranties on the products we sell do not cover use in a commercial or trade environment unless otherwise stated.

Tent Returns

We give a 1 year guarantee (unless otherwise stated) against manufacturing faults on all new tents. Please note that this guarantee does not cover damage to the tent, tent poles / air beams or any other components that were caused by:

Stormy or windy conditions
Accidents
Misuse
Flaws in the fabric (if caused by excessive wear)
Leaking through fabric (this can often be condensation on the inside of the fabric, as opposed to a leak, usually caused by lack of ventilation)
Leaking through seams as a result of excessive abrasion of the seams or the seam sealant tape
Broken zips if caused by undue force or jamming
Seams “coming apart”, as a result of over tensioning / stretching
Broken buckles if they have been subjected to undue force or abrasion
Broken carry / roller bag if they are over loaded or misused
All Pole breakages- these are regarded as “fair wear & tear” (feedback suggests that most pole breakages occur during pitching or taking the tent down)
Over / Under pressurised air beams
Collateral damage from a pole breakage e.g. ripped flysheet
UV degradation
Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, D of E, etc. (product has been extensively used, within a short time span)

If you believe your tent has a manufacturing fault then please contact us via email or phone with photos / details of the fault. In the event that you need to return your tent, please be aware that:

All tents must be returned in their original packaging.
The tent cannot be accepted if it is wet or excessively dirty.
The tent may need to be sent to the manufactures for a detailed inspection.

Promotional Discounts & Free Items

Coupons, discounts and promotional discount codes offered by Bestbuys are valid only for purchases made in store and via our website, unless otherwise stated. Please see the individual offers / discount code terms and conditions for more details and limitations.

Free gifts and promotional items are not eligible for exchange or refund. The Free Gift product is the product illustrated, no cash or alternative products are offered. If you later return items in your order for a refund you must also return the free gift item or otherwise agree to purchase it at the full retail price. In the event that your first colour choice or size is not available it will automatically be substituted for an alternative colour or size of our choosing.

Disclaimer

Bestbuys is not liable for compensation or any losses incurred due to late deliveries or goods discovered to be faulty after use.

Bestbuys reserves the right to alter or amend these Terms & Conditions without prior notice to customers. Customers will not be notified other than the information being displayed on the Bestbuys website or in store. These alterations will apply to any purchses / orders made after the Terms & Conditions have been amended.