Bestbuys Terms and Conditions

If you have any problems or enquiries with the following information, please contact us here:

If you would like to speak to one of our Bestbuys representatives regarding any of our online products please telephone 01933 272699.

Our store opening times are: Mon-Sat: 9.30am - 6pm Sunday: 11am - 5pm

Our Store Address is: Bestbuys, Nene Court, The Embankment, Wellingborough, Northants, NN8 1LD.

Bestbuys prides itself on an excellent customer service and endeavour to answer all enquiries promptly.

Unfortunately, our shop staff will be unable to assist with any internet order enquiries. Any internet order correspondence should be sent initially via email to info@best-buys.co.uk

 

Security

All our online transactions are processed through Barclaycard's ePDQ system. Barclays handle the payment process ensuring high levels of security. We urge all customers to sign up to the Verified by Visa / Mastercard Secure Code authentification processes. This is an additional scurity check that benefits both the consumer and retailer from fraudulent transactions. For more information on Barclays' secure transactions please see the "Secure Payment" page under the "Customer Services" tab.

Telephone orders are processed through one of our Barclays Secure PDQ terminals. Once the telephone payment has been authorised your details are destroyed.

Our website uses cookies which allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. To find out more about our cookies please click here.

Confirmation

Once Bestbuys web team have processed and packed your order you will be sent a confirmation email which will include details of your order and tracking information. When paying online you will be sent a confirmation from Barclays confirming that payment has been completed. This is not confirmation from Bestbuys that the order has been accepted and processed. We will send our own email confirmation of order status and courier tracking number when despatch has been finalised.

Price

"Errors and Omissions Excepted" simply means that every care is taken to ensure that all information on this web site is present and correct. But there may still be errors on this web site. If you find an error or omission, please let us know, and we will correct it as soon as possible after verification. We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and / or omissions are present. Whilst every effort is made to ensure our prices are correct, if by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price. We will inform you of the correct price so that you can decide whether or not you wish proceed with the order at the corrected price. It is advisable to check both specification and pricing before quoting, ordering or using information provided on this web site.

Transaction/Order Refusal

Bestbuys reserve the right to refuse or cancel and refund any order placed for any reason. Refusal of orders may be caused by product unavailability, payment refusal by your card operator, product price or description being incorrect, customers supplying an inaccurate address, etc…. If any other these problems do arise Bestbuys will contact customers immediately explaining the situation. Bestbuys only dispatch goods to confirmed addresses. Payments cannot be made online for an item and collected in store as this is deemed to be a fraudulent transaction. All online card transactions must be linked with a confirmed delivery address.

Packing and Delivery

1.1 The goods you order will be delivered to the specified delivery address you give when you place your order, except that some deliveries are not made outside the United Kingdom.

1.2 Orders placed before 1.00 pm on a working day will be processed that day and will typically be delivered next day subject to the service requested and distance required to deliver your order. (A working day is any day other than weekends and bank or other public holidays.)

1.3 If delivery cannot be made to your address for reasons under Bestbuys control, Bestbuys will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card / Paypal account for delivery.

1.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of Bestbuys) then without prejudice to any other right or remedy available to Bestbuys may: 1.4.1 Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or 1.4.2 Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

1.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations Bestbuys shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to Bestbuys. Should you fail to return the goods, Bestbuys reserves the right to deduct any direct costs incurred by Bestbuys in retrieving the goods as a result of such failure.

1.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Bestbuys will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Bestbuys will inform you as soon as possible.

1.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'UNCHECKED'. Failure to do so may affect any warranty claims that you make thereafter.

Order Tracking

Once orders have been collected from Bestbuys by our courier, we have no control over the order and the couriers become responsible for the shipment. You will be sent an order tracking number in your confirmation email which can be used on the Parcelforce tracking website (see link below). Bestbuys will not be able to provide any further information other than is listed on this page and customers may need to contact the couriers directly for further information concerning shipment status.

Returns

If you have been instructed by us to return unwanted or faulty goods, please use the following address:

Bestbuys Camping Centre, Nene Court, The Embankment, Wellingborough, Northamptonshire, NN8 1lD

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, and we will issue a full refund for the price you paid for the item, less shipping and packaging. Wrap the item securely in its original packaging (If any) with all warranty cards, licences, manuals and accessories.

Postage

ALL POSTAGE CHARGES ARE NON REFUNDABLE. EXCEPT IN THE CASE OF FAULTY ITEMS THAT NEED TO BE EXCHANGED.

Unwanted Items

Please fill in the unwanted returns form, giving the reason for the return (Link below) Customers who wish to request a return for unwanted goods must complete the returns form here and contact the store.

Faulty Goods

All goods received from Bestbuys must be checked on delivery. Bestbuys must be informed of any faults within 24hrs of delivery. This can be done through our returns form (Link below). We will then contact you with information of how the problem can be resolved. Faulty goods will not be accepted without prior authorisation. Customers who wish to request a return for faulty goods must contact Bestbuys first. Please provide a full description of the fault and the order number.

Free Delivery Orders

In the case of a free delivery orders being returned to Bestbuys for a refund for any reason other than faulty items, £5.99 will be deducted from the total amount to cover shipping costs. If on occasion a part order is returned for a refund and the total order value falls below the free delivery threshold, the standard £5.99 delivery charge will be deducted from the refund.

Who pays for return postage?

The customer is responsible for the cost of returning unwanted items back to Bestbuys. We recommend returning goods via Royal Mail 1st or 2nd Class recorded services, or for heavier and higher value items with Parcelforce standard parcels.

Tent Returns

We give a 1 year guarantee (Unless otherwise stated) against manufacturing faults on all new tents. Please note that this guarantee does not cover damage to the tent, tent poles or any other components that were caused by:

Stormy or windy conditions

Accidents

Misuse

Flaws in the fabric (if caused by excessive wear)

Leaking through fabric (this can often be condensation on the inside of the fabric, as opposed to a leak, usually caused by lack of ventilation)

Leaking through seams as a result of excessive abrasion of the seams or the seam sealant tape

Broken zips if caused by undue force or jamming

Seams “coming apart”, as a result of over tensioning / stretching

Broken buckles if they have been subjected to undue force or abrasion

Broken carry / roller bag if they are over loaded or misused

All Pole breakages- these are regarded as “fair wear & tear” (feedback suggests that most pole breakages occur during pitching or taking the tent down)

Collateral damage from a pole breakage e.g. ripped flysheet

UV degradation

Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, BB, DoE (product has been extensively used, within a short time span)

If you believe your tent has a manufacturing fault then please contact us via email or phone with pictures/details of the fault. In the event that you need to return your tent, please be aware that:

All tents must be returned in their original packaging.

The tent cannot be accepted if it is wet or excessively dirty.

The tent may need to be sent to the manufactures for a detailed inspection.

 

SLEEPING BAGS

The following items are not covered under our 1 year guarantee:

General wear & tear

Flaws in the fabric, if caused by excessive wear

Broken zips if caused by undue force or jamming

Seams coming apart if caused by over tensioning / stretching

Broken buckles if they have been subjected to undue force or abrasion

Drawcord pulled completely free, due to too much force being applied

Broken / failure in the stuff bag due to undue force

Reduced loft of filling (this will naturally happen over time)

Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, BB, DoE (product has been extensively used, within a short time span)

 

RUCKSACKS

The following items are not covered under our 1 year guarantee:

General wear & tear

Flaws in the fabric, if caused by excessive wear

Leaking through seams (as seams are not taped, we would recommend that a Rucksack liner always be used)

Broken zips if caused by forcing or jamming

Seams coming apart if caused by over tensioning / stretching / packing

Broken buckles if they have been subjected to undue force or abrasion

UV degradation

Frame becomes visible through bottom of product (usually caused as a result of the product having been dragged or “dumped” on rough ground)

Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, BB, DoE (product has been extensively used, within a short time span)

 

Your Right to Cancel, or The Cooling Off Period

The distance selling regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel you must call the store 01933 272699 and also complete our returns request form here. If a tent has been pitched it is deemed second hand and unsaleable. No refunds will be given for tents which have been pitched.

Contact The Store

If you have any query regarding mail order, please call the store first. 01933 272699. We endeavour to respond to all emails within 48 hours, however during busy periods this can take longer.

Disclaimer

Bestbuys is not liable for compensation or any losses incurred due to late deliveries or goods discovered to be faulty after use. Bestbuys reserves the right to alter or amend these Terms & Conditions without prior notice to customers. Customers will not be notified other than the information being displayed on the Bestbuys website. These alterations will apply to any orders received after the Terms & Conditions have been amended on the website.